Refund & Shipping
📦 Shipping & Delivery Policy
Stage | Details |
Order Processing | Dispatches within 1–3 business days (Mon – Fri, NZ time). |
Estimated Delivery | • New Zealand: 5–14 business days • Australia: 9–14 business days • Other Countries: 10–20 business days* |
Shipping Fees | Free shipping for NZ | AU | PH while we’re still the “new kid on the block.” |
Tracking | A tracking link is emailed as soon as your parcel leaves our warehouse. |
*Rural/remote addresses may take an extra 2–4 business days.
🔄 Returns & Refunds Policy
Return Eligibility
- Change-of-mind requests: must be submitted within 7 calendar days of delivery.
- Items must be unused, unwashed, and in original packaging (tags intact).
- Proof of purchase (order number or confirmation email) is required.
Faulty / Incorrect / Damaged Items
- Must be reported within 7 days of delivery to qualify for return, refund, or replacement.
Who Pays Return Shipping?
Reason for Return | Return Postage |
Item is faulty, damaged, or not as described | Pinnacle Drift pays (we issue a prepaid label or reimburse postage) |
Change of mind, wrong size, accidental order | Customer pays return postage |
Non-Refundable / Final-Sale Items
- Clearance or “Last-Chance” products marked Final Sale
- Items bought with promotional discount codes when the listing or checkout stated “Final Sale / Non-Refundable” (e.g., flash-sale or limited-time promos)
- Gift cards and downloadable digital goods
- Products returned with signs of wear, misuse, alteration, or scent (perfume, smoke, etc.)
If a promo-code item isn’t flagged as Final Sale at purchase, our standard return rules apply.
How to Start a Return
- Email pinnacledrift@gmail.com with the subject “Return Request #Order XXXX”.
- Attach photos or short video for damaged/incorrect items.
- We’ll reply within 24 hours with return instructions and, if eligible, a prepaid label.
- Ship the item back. After inspection, we’ll issue your refund, replacement, or store credit within 5–10 business days and confirm by email.
Refund Timeline & Follow-Up
- Banks and credit-card issuers can take up to 5 business days to post the credit.
- Still no refund after 10 business days? Email us with “Refund Status #Order XXXX” and we’ll investigate immediately.
Need Help?
Questions about shipping, returns, or anything else?
📧 pinnacledrift@gmail.com | 📱 DM us on Instagram @pinnacledrift
Thank you for shopping with Pinnacle Drift — we appreciate your trust!
👉 To start a return/refund, click here