Refund & Shipping Policy

We strive to get your orders to you as quickly as possible. Here's everything you need to know:

Processing Time: All orders are processed within 1-3 business days.
Shipping Times:
- New Zealand: 5-10 business days.
- Australia: 9-14 business days.
- International: 10-20 business days.
Shipping Fees: Free shipping as we introduce ourselves to you our valued customers.

Once your order is shipped, you will receive an email with your tracking number so you can follow your package's journey.

Your satisfaction is our top priority. If you're not completely happy with your purchase, we offer the following:

Eligibility for Returns:
- Items must be unused and in original condition.
- Items must be returned within 30 days of purchase.
- Proof of purchase (order number or receipt) is required.
How to Return:
- Email us at support@pinnacledrift.com with your order number and reason for return.
- We will provide return instructions.
- Once we receive the returned item, we will issue a refund or replacement within 5-10 business days.
Non-Refundable Items:
- Sale items or gift cards.
- Items damaged by misuse or that have been used.

If you haven't received your refund after 10 business days, please contact us to investigate the matter further.